FAQ

Most frequent questions and answers

Click through the the drop downs below to learn.

What solar products does Solar Gate offer?

  • Solar Gate offers a solar products: solar panels. Which produces clean power, integrate seamlessly with latest and greatest battery and software application, and help you control your energy costs.

How does solar power work?

    • Solar panels contain cells that convert light from the sun into usable electricity that you can immediately use. When your property has both solar power and the latest and greatest battery and software application , you can store your excess energy and use it after the sun sets. In some areas, utilities will credit you for the excess energy your solar panels generate during the day. Whether you’re credited for your excess solar production or you store it in a battery, you can expect lower and more predictable utility costs.

How does going solar impact my utility bill

  • When you generate your own solar power, you can reduce your electricity bill significantly. Your savings depends on the size of your solar power system and your property’s electricity usage. When your solar power system generates more electricity than your property can immediately use, (excess energy flows back to the utility grid. Your local utility may pay you or credit you for this electricity).

Once I install solar, how do I know how much solar energy my property generates and uses?

    • In addition to your solar power equipment, we provide access to an app (available via smartphone, tablet, or desktop) that gives you real-time visibility into your solar production. 

How much do solar panels cost?

  • The answer depends on the number of solar panels you install. When you request a custom quote, our team evaluates your energy usage patterns as well as sunlight and climate data for your region. This information also helps determine the availability of s, renewable energy credits, and utility incentives.
  • The initial cost of going solar also depends on whether you buy or lease solar panels. Buying solar panels is more expensive upfront compared to leasing.
  •  Leasing a solar panel system is R0-down and has fixed monthly payments. Whether you buy or lease, the solar energy you produce will lower your utility bill.
  • Price and savings vary based on location, system size, government rebates and local utility rates. No security deposit required.

What payment options are available?

With solar panels, we offer a few options for payment:

What happens if I want to sell my property and I have an ongoing solar panel lease?

  • If you move, we will help transfer your solar power system’s contract to the new owners. Our team takes care of everything while you focus on transitioning into your new home.

Is it better to store my solar energy (off grid) or go without the latest and greatest battery software (grid-tie)?

  • The answer depends on personal preference. At night your home will depend on the utility. Storing energy decreases your reliance on the utility and can allow you to go for days without using energy from the utility. Whether you store energy or use both solar and utility energy, installing solar can decrease your electricity bill.

How do solar panels work during a utility outage?

  • If you have both solar and the latest and greatest battery software, you can power your home through an outage using the solar energy generated and the energy stored in the latest and greatest battery software. Your property will operate independently, running on solar energy during the day and storing excess energy for later use. If you don’t have a battery, your solar panels will not work during a utility outage due to grid safety requirements.

Can I add the latest and greatest battery software to my existing solar panel system?

Yes, the latest and greatest battery software can be integrated with your existing solar system. Our software is compatible with solar inverters from SMA, SolarEdge, Fronius, Enphase micro inverter, Delta and ABB. We continue to explore compatibility with other inverter manufacturers

Click Through the drop downs

Deposit

    • No deposit to get started in rent option. Solar Gate will contact you to learn more about your energy needs and determine the right system for you.

Home energy assessment

    • To prepare for your installation, we will assess the best location for your solar panels  and determine the appropriate supporting hardware. This can either be done over the phone, where we will guide you to take specific photos of your home energy equipment, or we can send an electrician to conduct an in-person site visit.

Review your Solar Gate agreement

    • Your agreement, sent by email, includes your final hardware and installation pricing for your Solar Gate system. A Solar Gate product specialist will call you to review the agreement and answer any questions. You can also reach us at (+27 67 625 8688). An email approval is all we need to move forward with your installation.

Schedule your installation

    • After you approve your agreement, a specialist will contact you to determine the best time to deliver and install your system.

Installation

    • It takes about a day to install Solar Gate. You will need to be available throughout the day. Your home will lose power for a minimum of six hours during the installation process.
    •  

Ongoing support

    • Solar Gate has a 10-year warranty. We are here to support you with any questions during that time if you rent with us. If you buy the manufacturer warranty will only apply but solar gate does offer a maintenance plan on purchases, reach out to us at (+27) 67 625 8688 for more info.

After your property energy assessment or quote, Solar Gate Certified Installer will explain the best ways to prepare for installation, which are found below.

    • Review proposal and installation details

    • Review your proposed design to make sure the location and details are accurate. Know whether your Solar Gate system is designed to backup all or some of your home loads. If you have any questions or concerns, contact your sales representative before installation day.

Prepare your home

    • A typical battery and software installation crew will have two or three people working to get Solar Gate in place and complete all required electrical work. If you are installing solar panels at the same time, an additional four installers could be on site.
    • To ensure a quick and efficient installation, clear the ground, wall space, and any key access points for installers to work. Some installers may use a small dolly to move Solar Gate hardware around. Minimum clearances required for installation of Solar Gate and the Backup Gateway are shown below.

Expect loss of power during installation

    • Your Solar Gate  installation will typically take a full day to complete, and the power will be out for roughly six hours. If additional electrical work is required, the power could be out for up to 8 hours or more.
    • Keep this in mind when planning your day, as power will be out to the entire property. This includes refrigerators, heating/cooling systems and your Internet connection if applicable. If loss of power for a sustained period will be an issue, contact your installation team in advance to discuss options.



Access to the Internet

    • Solar Gate requires an active Internet connection (wired or wireless), which allows you to monitor your Solar Gate system with the mobile app. Identify where your router is located and have login information available.
    • While a wired network is preferred for best performance, if one is not available, Solar Gate can use an internal cellular connection to the Internet.

Start using your Solar Gate

    • After installation, you can start using Solar Gate when the utility provides Permission to Operate (PTO). PTO requirements vary by region and utility. Your installation team will  provide updates as PTO is granted.
      • Your installation team will demonstrate the features of Solar Gate using the mobile app. You can also find more information on how to use Solar Gate in your Owner’s Manual and get additional support from the Solar Gate website, www.mysolargate.co.za

What are the different components that make up a Solar Gate system?

  • A Solar Gate system consists of at least one solar panel and a Backup Gateway. The Backup Gateway provides energy management, metering and monitoring functions for Solar Gate. It controls connection to the grid, safely disconnecting your property and starting backup operation during an outage. The Backup Gateway also includes communication functions for up to 10 batteries, and receives over-the-air updates for the system.

What does a Solar Gate system look like with all the additional equipment installed?

  • A Solar Gate system consists of at least one solar panel, a Backup Gateway, and standard electrical hardware such as circuit breaker panels, conduit, junction boxes, or electrical disconnects as required by your particular installation and local electrical codes. In some cases, conduit and other electrical hardware can be hidden within the wall for an additional cost.

What does a multiple battery installation look like?

  • Multiple battery can be mounted as single side-by-side units on a wall or on the floor, or stacked front-to-back (up to 3 deep per stack) on the floor only. When mounted side-by-side on a wall, battery units must have sufficient clearance on each side for electrical connections and proper ventilation.  When stacked front-to-back, battery must be floor-mounted, the stack must be anchored to an adjacent wall, and the battery must be joined together with battery Stack Kit hardware. For stacked systems with more than 3 batteries, separate stacks of 3 units should be installed, with each stack attached to a wall.

 

What are the environmental requirements for a Battery installation?

  • Batteries and Backup Gateway units are rated for installation indoors or outdoors, and can operate within a wide range of temperatures, from -20°C to 50°C (-4°F to 122°F). At the high and low ends of this temperature range, Batteries may limit charge or discharge power based on battery cell temperature to improve battery lifespan. To optimize performance, avoid installing your battery in locations exposed to direct sunlight or subject to sustained high or low temperatures.
  • While humidity and rain do not pose a risk, your battery should not be installed in locations subject to flooding or near water sources such as downspouts, faucets or sprinkler systems.  In order to maintain proper ventilation, batteries should be kept clear of debris such as leaves and dense brush, and of accumulated snow.

What are the different options for the site survey to plan my Solar gate installation?

  • Your Solar gate  site survey can be completed remotely using our self-survey option. This is the fastest and most convenient method for getting an estimate. You will need to complete an online form and submit photos showing the required information.
  • If you prefer, we can offer a professional survey and come to your property to gather the necessary information. This may delay the process and will require you to be on site and provide access to the required areas.

Will I need to upgrade my home electrical system for my Solar Gate installation?

  • Solar Gate design teams will assess your home’s electrical system based on your site survey and include any electrical upgrades your home may require in your proposal.

How long does the installation take?

  • Installation time will depend on the size of your system and the complexity of the electrical work required. A typical installation is completed in one full day.
  • Depending on the complexity of the electrical work required, the power to your home will be off for a minimum of 4 hours and possibly longer.

When can I start using my Solar Gate?

  • After Solar Gate  is installed, your utility will provide a Permission to Operate (PTO). Solar Gate and any newly installed solar will then be operational. Be sure to download the mobile app from the iOS or Android app store.

 

Get energy monitoring up and running

  • Solar Gate’s Gateway helps us provide 24/7 monitoring, ensuring your system is running smoothly. If your system encounters a problem, the gateway will alert us and we’ll contact you via email or through your account.

For your monitoring to run smoothly, you’ll need the following:

  • Download mobile device
  • Continuous connection to the internet
  • Internet routes with open Ethernet port
  • AC power outlet
  • Activated Solar Gate account


Power up your system

  1. Locate your main electrical service panel

Usually, it’s mounted on an external wall. Find the breakers labeled SOLAR SYSTEM, PV, PHOTOVOLTAIC BACKFEED or SOLARGATE.

  1. Flip the breakers ON

If you have a sub-panel, turn on these breakers as well.

  1. Turn on your external disconnect

Some systems have external AC/DC disconnects. These external disconnects will be a gray box with black or red levers. If your system has one or both of these, then lift the levers up into the ON position. If your disconnect is on the roof, installers have already turned it ON. If you have more than one inverter, you may have a Load Center. The Load Center will be positioned between, to the left or under the inverters. It too is a gray box and will be labeled as Combiner Box. Inside are sets of breakers for each of your inverters, switch them to the ON position. To open the Load Center, first find a latch at the bottom. Pull the latch down then push on the door and slide down.

  1. Turn on your inverter

We use several different models. Locate your inverter below:

Fronius

Fronius Primo

Fronius IG Plus

ABB

SolarEdge

Additional Tips

  • Once your system is up and running, avoid turning OFF the inverter except for emergencies or maintenance.
  • In the case of a power outage, the green LED light on your inverter will continue to glow indicating that it’s running.
  • If you require assistance, please call Solar Gate Customer Care at (+27) 67 625 8688.
  • For more detailed instructions, you may download the complete Operations and Maintenance Guide.

What happens if Lightning strikes the system and causes a fire:

  • No problem! Our micro inverters will block off the power supply to make it safe for the fire fighters

What happens if there is not enough sunlight or the day is overcast:

  • No problem! You’ll revert back onto Eskom for the time being
  • We can propose to increase the installment and add batteries which should cover the shortfall which means you’ll never have to use Eskom again.

Do I pay my energy utility provider if my system switches over to them?

  • Yes, you do, You will still retain a level of savings, even if this happens.
  • We can propose to increase the installment and add batteries which should cover the shortfall which means you’ll never have to use Eskom again.

How Long Will it Take To install my system?

  • After assessment of your property we will be able to give you a more accurate number. Installations normally take between 1-2 days per installment

Johannesburg, Gauteng, South Africa
Phone:+27 67 625 8688
Email: info@mysolargate.co.za​

 Why would I rent rather than buy?

  • Renting
    • Renting completely removes the risk of buying an expensive piece of equipment, which may or may not perform as expected – especially being that solar is an installation process
    • Many people who have invested in solar have been disappointed by the savings they have achieved. Either the solar systems are too small, or not powerful enough (kWh output) or a combination of the two.
    • No need to upskill yourself and get ‘sold’ on a system you are unclear of – Which system, what type of solar technology, what are the performance outputs, which is better or worse etc. is left to us, the expert.
    • Renting is also more attractive than buying because one can hold onto their liquid cash, thereby making solar affordable to everyone, with system sizes to suit all types of locations
  • Buying
    • Buying a Solar energy system is a big and complex decision. Renting removes the risk of bad purchase as one will always have an exit clause
    • These systems also require repairs and maintenance along their life span. But with us, if it stops working, Solar Gate will call you! It is repaired for free (T&C apply)

Is my property a good candidate for solar panels?

  • If you own a property that is in good condition and has access to sunlight, then your company is a good candidate for solar panels. While a fully exposed property  is ideal, many properties in cloudy or partially shaded areas can benefit from solar as well.

What happens after I request a custom quote from www.mysolargate.co.za?

  • A Solar gate expert will reach out to you to confirm your properties are right for solar panels. We will then gather additional information about your property to create a custom design and detailed quote. After you confirm the design, our team will come to your site and install your solar power system.

 

How long does it take to go solar?

  • Since every solar project is customized, the time varies. The typical solar project takes 1-2 months from order to installation.

 

How do I get permits for solar panels?

  • We are familiar with local and state requirements, and we will take the lead on all permitting before, during, and after solar installation.

 

How many solar panels do I need to power my properties?

  • The answer depends on your property energy usage, your local climate, and the space available on top of your property. We will review past utility bills, sunlight patterns, and weather data for your area and create a custom system design for your properties.

 

Are you installing solar panels in my area?

  • We currently install solar panels in the following provinces: Gauteng and plan to expand into additional provinces soon.

 

What are the components of a solar panel system?

  • The solar panels are connected photovoltaic (PV) cells that capture sunlight hitting your the top of your property and convert it into electricity. Solar gate solar panels have a low-profile design with integrated front skirts and no visible mounting hardware depending on the case.
  • The inverter converts the direct current (DC) output of solar panels into alternating current (AC) in order to power your property. The inverter is generally located in your garage or near your main electrical panel.
  • A rechargeable battery that stores the excess energy produced by your solar panels, can be used at any time, including after the sun sets or when there is a grid outage.
  • Solar panels, the solar inverter and Battery all connect to your property’s electrical panel and utility meter. The system will monitor your energy production and usage and collect real-time information you can view in your app.

Book with the very best

Just imagine having the sound of mind that your lights will be lit up whenever you want regardless of load shedding. You could be recognized as a “Green” person.  People will want to do business for and with you as you  will be seen as socially responsible, Analysis say that  30 percent of consumers plan to increase their spending at socially responsible companies.

Working hours

Monday- Thursday:8:00-19:30 Hrs
Friday - 8:00-14:00

We are here

Johannesburg, Gauteng, South Africa
Phone:+27 67 625 8688
Email: info@mysolargate.co.za

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